Windows Fax and Scan is included in Windows Vista Ultimate and as an optional component in Windows Vista Enterprise, as well as in all the versions of Windows 7, Windows 8, and Windows 10. Keep in mind that Windows Fax and Scan is not available on Vista Home or Vista Home Premium.
Fatal error when sending faxes on Windows 10
Sometimes Windows users encountered the “fatal error” while trying to use Windows Fax and Scan and they usually describe it like that: Windows Fax and Scan keeps showing “Fatal error” when trying to scan my documents. For a fax transmission to succeed, there are some conditions: the fax line should not be busy, in order to transmit the fax there should be a dial tone. Moreover, a fax device should answer the call and, of course, a fatal error should not occur during the transmission of the fax.
What to do if Windows 10 Fax and Scan displays fatal errors
If you are also facing this problem and you are searching for a solution to fix this error, here are a few solutions that may help you fix your problem:
Method 1: Review the activity log
You can find further details and potential solutions. Here are the steps to follow in order to access the fax activity log:
Method 2: Update your drivers
Download and reinstall the latest device driver updates like the modem and the chipset drivers. If you don’t know how to do that, you can find all the information on the manufacturer’s site. To automatically install the latest drivers on Windows 10, we recommend using a dedicated third-party tool that scans your device and finds the right drivers within seconds. With a simple click, you can set it to install the drivers and bring your OS to optimal condition. Most of the time, the generic drivers for your PC’s hardware and peripherals are not properly updated by the system. There are key differences between a generic driver and a manufacturer’s driver. SPONSORED Searching for the right driver version for each of your hardware components can become tedious. That’s why an automated assistant can help you find and update your system with the correct drivers every time, and we strongly recommend DriverFix. ⇒ Get DriverFix
Method 3: Re-enable Windows Fax and Scan from Windows Features
Some users said that disabling and then re-enabling Fax and Scan helped them fix fatal errors. Here are the steps to follow:
Method 4: Verify that the fax server is correctly configured
There are two ways of sending a fax using the Windows Fax and Scan feature: you can use a fax device attached locally or use a fax server. For using a fax server you need to use a computer running Windows Vista Enterprise, Windows Vista Ultimate, Windows Vista Business, or Windows Server 2008. To confirm that the fax server is configured correctly and it can send faxes, you need to: Remember that you cannot install or configure fax components unless you are a member of the Administrators group or you have been given the authority. Hopefully, one of the four methods listed in this article helped you solve this annoying problem affecting Windows fax and scanning.Let us know in the comments section below if you managed to solve this fatal error and which of the solutions listed here worked in your case.
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