Although they purchased their games via their Steam accounts, the error message There was a problem authenticating the ownership of this product prompts when they try to launch the respective games. This issue is usually known to be triggered by Uplay errors. We managed to come up with a few solutions that you can use to solve this problem.
Steps to fix “there was a problem authenticating ownership of this product” in Uplay
1. Restart both clients
2. Re-log into Uplay
3. Change the Uplay password
4. Open the game in Uplay
If the game does not open through Steam, make sure to open it using Uplay. If this fixes the issue, you should then be able to open the game through Steam as well.
5. Contact Ubisoft Support
If you’re using Steam Share and receive the error message, you should contact Ubisoft Support. Verify your account information and the account you’re sharing the game with. We hope you were able to fix the Uplay authentication issue using one of our solutions. If you found this article helpful, leave a comment in the comment section below. READ ALSO:
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