According to the reports, when a user attempts to set up log in with fingerprint with Windows Hello, a message that reads we couldn’t find a fingerprint scanner compatible with Windows Hello fingerprint appears on their screens. If you’ve experienced the same, keep reading to resolve this issue.

Why won’t my fingerprint scanner work on Windows 11?

If you’re wondering why your fingerprint scanner is suddenly incompatible with Windows 11, it could be due to one or more of the following reasons:

Out-of-date OS – If you’re running a very old operating system or behind on Windows updates, it’s possible that your biometric devices won’t show or cannot be detected. Outdated drivers – Most users who got the We could not find a fingerprint scanner compatible with Windows Hello fingerprint message on their Dell PCs because the manufacturer had not updated the drivers. Recent Windows update – Sometimes Windows updates can cause glitches with certain features. You can roll back driver updates and restore a previous working version. Virus infection – Some malware may have found its way into your system so always ensure you have a comprehensive antivirus solution.

Note that these issues on your fingerprint scanner may also occur in other manufacturers’ PCs such as Lenovo, HP, and Asus among others.

How to fix We couldn’t find a fingerprint scanner compatible with Windows Hello fingerprint error?

Before you jump into any of the below steps, try the following:

Ensure that your device meets the minimum Windows 11 system requirements. Try disabling and enabling the fingerprint scanner. Ensure your device is up-to-date. Restart your PC and try again. Sometimes the fingerprint fails to read after your PC has been asleep for a while.

1. Restart the Windows Biometric Service 

2. Allow Windows Biometric Service permissions 

3. Update your Biometric drivers

Updated drivers are a great thing, but if you’re using Windows Update or manually updating them yourself, you may have noticed that sometimes it doesn’t work. If you’re tired of having to manually check for updates each time you turn on your computer, DriverFix can do that for you. DriverFix will automatically detect if a new version of your biometric driver is available on the Internet, so it will download this file. The software will then install them for you so that you are always up-to-date with the most recent version of your driver. ⇒ Get DriverFix

4. Uninstall your Biometric drivers 

5. Roll back to previous Biometric drivers

If you’ve tried all the steps above but you’re still getting the message that your fingerprint scanner is not compatible with Windows Hello, perhaps it has something to do with your OS.  You can uninstall recent Windows updates or roll back to a previous Windows version and see if this fixes the issue. Elsewhere, you may be interested in other fingerprint readers especially if you wish to encrypt your fingerprint as an additional layer of security. Don’t forget to check out our comprehensive article on what to do when Windows Hello doesn’t allow any sign-in options. Let us know in the comment section below what method has worked for you.

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