What is the CAA50024 error in Teams?

The CAA50024 error in Teams manifests when users try to open the Microsoft 365 (M365) apps. This error is because the device cannot be enrolled in the M365 tenant for device management. Users can’t sign into their school account on the Office 365 app, and they are met with the following error message: Something went wrong. We couldn’t sign you in. If this error persists, contact your system administrator and provide the error code CAA50024. There can be several reasons behind the CAA50024 error in Teams. Below are some of them:

The device is not connected to Azure – This error code may be displayed if your device is not connected to Azure. To determine if this is the case, check your device’s status in Azure. Admin has blocked the access – If you’re using a public network, the error can appear if the network administrator has restricted access to Microsoft Teams or other programs. Firewall settings – If your firewall or antivirus detects an application or service as a threat to your computer, it may be possible to stop it. Office is outdated – The most frequent reason for this error is that you’re using an out-of-date version of Office. Consider updating the app. Devices registered to Azure have expired – If you are having trouble logging in, it could mean that your Azure account may have expired.

Now that you know some of the potential reasons behind the error, let’s proceed to how to fix it.

How do I fix the CAA50024 error in Teams?

Before engaging in any advanced troubleshooting or settings tweaks, try to perform the following:

Ensure you’re using a Microsoft account or a work or school account connected to Office 365. Try to switch to the app rather than the web version. Ensure that your Office app is up to date. Try not to use a public network, or check out how to protect yourself while using public Wi-Fi.

If the problem persists, you can explore the advanced solutions provided below.

1. Remove the Account under Access work or school

Removing your account and signing in should help fix the CAA50024 Microsoft Teams error.

2. Temporarily Disable your Antivirus Software

You should also turn off any third-party antivirus software you’re using before attempting to sign back in. Then, check if the CAA50024 error in Microsoft Teams has been resolved.

3. Connect your device to a school/work account

To fix Teams error CAA50024, link your device to Azure. Additionally, you need to update the app to the latest version. And that’s it on how to fix the CAA50024 Microsoft Teams error code. In case you come across an issue where Microsoft Teams status is stuck on updating, you can check out our helpful guide on how to proceed. If you have any questions or suggestions, let us know by using the comments section below.

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