Yet, HP printers can still have their occasional scanning hiccups. That’s especially the case for users who have just upgraded to Windows 10/11 from Win 7 or 8.1. Some users have stated on forums that their HP printers don’t scan after a platform upgrade.

Why can I print but not scan on my HP printer?

The issue with the HP printer not printing arises from malfunctioning drivers most of the time. To solve your HP printer, you might have to reinstall or upgrade the driver for the printer. Alternatively, the problem might be caused by compatibility difficulties, or it could even be that your Windows Defender is blocking specific crucial files and programs. Users reported the following related issues that will also be covered in the solutions below:

HP scanner not working but the printer is – By updating the printer drivers you will also update the scanner. The HP printer won’t scan or copy – Follow our solutions below in order to check for compatibility issues and more. HP smart scanning is currently unavailable please select home – Windows Defender Firewall sometimes blocks necessary processes as it renders them a potential risk. The HP printer won’t scan to email – Running an SFC scan will also address the issue by fixing any broken system files. HP printer won’t scan multiple pages – Resetting your printer is another workaround that proved to be helpful for other users. HP smart scanning is currently unavailable windows 11 The HP printer will print but not scan windows 10

Without beating around the bush too much, let’s see what you can do in order to fix your HP printer and get back to work.

How do I fix the HP printer if it won’t scan?

1. Check Platform Compatibility

If your HP printer doesn’t scan after upgrading to Windows 10/11, check that it’s compatible with that platform. To do that, open the HP Printers – Windows 10 Compatible Printers page in a browser. Then, expand an HP model series on that page to check if it includes your printer model. If the printer isn’t compatible with Win 10, you’ll need a new printer or a compatible platform. Similarly, visit the Windows 11 Compatible HP Printers page and check whether yours is included or not.

2. Reset the Printer

Turning the printer off and back on can occasionally fix scanning and printing issues. That is known as power cycling, which can reinitialize a scanner’s configuration parameters. Please turn off the printer and unplug its cable. Then plug the printer back in and turn it on about 10 to 20 minutes later.

3. Reinstall the HP Printer Software

Reinstalling HP printer software is among the best resolutions for fixing HP printer scanning after upgrading to Windows 10/11. In addition, that will ensure users have the latest HP drivers for their models. To be able to safely reinstall your HP printer software, no old files must remain on your PC. To do this, we recommend using CCleaner, a tool specialized in removing junk or leftovers from old uninstalled programs. CCleaner finds and removes all associated files and roots of selected old programs, especially so that you can safely reinstall your HP printer software.

4. Open the HP Print and Scan Troubleshooter

HP has Print and Scan Doctor software to fix printing and scanning for its printer models. So, that troubleshooter can fix numerous HP printer scanning errors. SPONSORED

5. Check that the Windows Image Acquisition Service is Enabled

The Windows Image Acquisition Service is among the more essential scanning services. Thus, some users might need to enable that service to fix their HP printers’ scanning.

6. Turn Off Windows Defender Firewall

This resolution might fix HP printer scanning for users trying to utilize a network printer. However, the Windows Defender Firewall can block network printer ports and communications. Therefore, turning WDF off, and perhaps other third-party firewalls, might fix scanning for some users. Third-party antivirus software can also include firewalls. So, it might also be worth temporarily disabling third-party antivirus software before scanning. Most antivirus utilities include a disable or turn off button of some description on their system tray context menus—Right-click the utility’s system tray icon to select its turn-off or disable the setting.

7. Reset the HP Printer & Scanner to Factory Default Settings

Some HP printers include an option that resets them to their default factory settings, which might fix scanning issues. How users can select that option varies from printer to printer. However, users can usually choose a Reset Factory Defaults option within the Setup or Tools menus on the printers’ control panels. Check the printer’s manual for details on resetting it to its factory default.

8. Run a System File Checker Scan

Corrupted system files can also be another factor behind scanning errors. Users can run a System File Checker scan to check for, and repair corrupted files and integrity violations. For a more thorough file integrity scan, you should use a specialized tool. Restoro is software that finds any corrupted system files, missing DLL, and broken registries and repairs them automatically for you. ⇒ Get Restoro

How can I fix the HP printer if it won’t scan on Windows 11?

The solutions above are all compatible with Windows 10 and Windows 11. Therefore, to resolve the HP printer won’t scan issue in Windows 11, carry out the actions outlined above. However, users can also submit a support case at the HP Customer Support website if more fixes are required.

How do I enable my HP printer to scan?

If you work from home or in a tiny office and need to print many documents or are getting ready to give an important presentation to your superiors, investing in a high-quality printer will help you speed up your tasks. Thus, we recommend that you check out the five best printers with feeder scanner deals and find out the option that suits you best. Was this a helpful guide to you? Don’t hesitate to leave a comment in the section below and tell us what you think. Thanks for reading!

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